Q1: What is your warranty time?
A: Our electronic products are guaranteed for 1 year.

Q2: Which post and express will be used?
A: It depends on the destination country. ORIVAST cooperate with many forwarders to insure the fast shipping. Such as the post, we work with AliExpress Standard Shipping, 4PX, DHL eCommerce, etc, the express, we work with the official DHL/UPS/FedEx.

Q3: How long will it take for my order to arrive?
A: Delivery times vary depending on the product and the shipping method selected. The product will be shipped 1-7 working days after purchase. If ship by post, it would take 15-45 working days to deliver, if ship by express, it would take 3-8 working days to deliver.

Q4: Do you provide tracking information on orders?
A: Yes, once your order has been processed and shipped, we will send you an email with tracking information. ALL LOGISTICS CHANNEL: https://www.17track.net/

Q5: What should I do if I still have not received my order?
A: We apologize for any delay. If you would like to inquire about the status of your order or need assistance with tracking, please contact us at support info@orivastcn.com and we will be happy to help you.

Q6: What is your standard processing time for orders?
A: Our standard processing time for orders is between 1-2 business days.

Q7: Can I cancel my order?
A: Yes, you can cancel your order as long as it hasn’t been shipped yet. Please contact our customer service team as soon as possible to request a cancellation.

Q8: What is your return policy?
A: We offer a return policy that allows you to return products within a specific period of time. However, items must be returned in new and unused condition and must not be damaged. Please refer to our return & refund policy page for more information.

Q9: What is your privacy policy?
A: Our privacy policy outlines how we collect, use, and protect your personal information. You can refer to our privacy policy page for more information.

Q10: What payment methods are accepted on your website?
A: Our website accepts various payment methods including credit cards, PayPal, and more.

Q11: Can I return or exchange products?
A: Yes, you can return or exchange products within the return policy period. However, there might be specific conditions and procedures that apply to returns and exchanges. Please refer to our return & refund policy for more information.

Q12: How do I contact customer service?
A: You can contact our customer service team through email, phone, or live chat. Our customer service hours are listed on our contact page.

Shipping Time Reference

Country	Delivery Days	Country	Delivery Days
Algeria	9-12	Lebanon	8-12
America	6-10	Lithuania	6-10
Angola	11-13	Luxembourg	6-10
Argentina	7-28	Malaysia	8-12
Australia	5-10	Mali	7-20
Austria	6-10	Malta	6-10
Belgium	6-10	Mauritius	15-22
Botswana	7-20	Mexico	8-12
Brazil	15-25	Morocco	15-25
Brunei	7-20	Nigeria	13-16
Bulgaria	6-10	Norway	8-10
Canada	8-15	NZ	6-10
Chile	19-21	Pakistan	11-13
Colombia	19-21	Peru	7-26
Croatia	6-10	Poland	6-10
Cyprus	8-12	Portugal	6-10
Czech Republic	6-10	Qatar	8-12
Denmark	6-10	Romania	6-10
Egypt	13-16	Russia	8-51
Estonia	6-10	Rwanda	9-13
Finland	6-10	Saudi Arabia	8-12
France	6-10	Singapore	5-6
Germany	6-10	Slovakia	6-10
Ghana	13-16	Slovenia	6-10
Greece	8-12	South Africa	8-12
HK	1-7	Spain	6-10
Holland	6-10	Sweden	6-10
Hungary	6-10	Switzerland	8-12
Iceland	7-20	Tanzania	11-13
Indonesia	7-11	Thailand	5-8
Iraq	15-25	The Philippines	8-10
Ireland	6-10	Turkey	6-10
Israel	6-10	UAE	6-10
Italy	6-10	Uganda	13-16
Japan	3-5	UK	5-8
Kenya	13-16	Ukraine	7-20
Korea	5-8	Vietnam	5-6
Kuwait	8-12	Zimbabwe	7-20
Latvia	6-10